Terms of service
A.W. Faber-Castell (M) Sdn Bhd
9, Jalan TP2, Taman Perindustrian Sime UEP,
47620 Subang Jaya, Selangor D.E. Malaysia
Tel : +603 8024 6363
B2B / Corporate Gifts enquiry : eshop@faber-castell.com.my
http://www.faber-castell.com.my
- Delivery time
- Payment method
- Delivery status
- Availabilities
- Feedback of orders transacted in the eShop
- Whatsapp: +6012 687 3522 (Mon-Fri 9am-6pm)
- email: eshop@faber-castell.com.my
We offer the following payment methods for your order: Credit Card, Online Banking and eWallet services via eGHL as payment gateway.
eGHL is a Southeast Asia payment processor that is regulated by Central Bank and is Certified by PCI DSS Level 1.
Credit Card
You can pay by either VISA or MasterCard. To process your order, we need the card number, as well as the expiry date and the Card Security Code. This is the three or four-digit number in the signature field on the back of your card. The amount will only be charged to your card when the goods are shipped.
Your credit card details are transferred via state-of-the-art encryption technology via 256-bit SSL (Secure Socket Layer). This high security standard guarantees that your data can not be viewed by third parties under any circumstances. This means that your purchases made in the Faber-Castell online shop are secure.
Terms of Warranty
Faber-Castell products are rightly expected to offer the best quality, comfort and reliability. If for any reason you are not fully satisfied with your product, please do not hesitate to contact us.
Faber-Castell provides a warranty period of 24 months for fine writing and 3 months for Art & Graphic products, starting with the date of purchase. For the processing of your warranty claim, Faber-Castell needs a written email and the receipt should be preserved and shown as evidence.
To ensure maximum writing comfort, in the first 3 months after date of purchase, fountain pen nibs will be changed free of charge to any available line width, provided that the nibs are in perfect condition.
After expiry of the warranty period and in case of damage due to improper use, as well as natural wear, excessive use and utilization accessories, we will undertake the repair work on a fee-charging basis. In this case you will receive a cost estimate before processing, based on the service fee valid at the date of submission.
We may store spare parts for discontinued items which are not in our range any more, hence do check with our customer service for possibility of services.
A.W. Faber-Castell (M) Sdn Bhd
9, Jalan TP2, Taman Perindustrian Sime UEP,
47620 Subang Jaya, Selangor D.E. Malaysia
Tel: +60 3 8024 6363
- Whatsapp: +6012 687 3522 (Mon-Fri 9am-6pm)
- email: eshop@faber-castell.com.my