Kindly send an email to eshop@faber-castell.com.my.

The tracking number will be sent to your email address upon fulfillment. Once the courier service has picked up the parcel, you will see the tracking status being reflected.
You may track your order via the link here.

Kindly check your junk or spam email folder if you do not receive the order confirmation email.

Kindly send an email to eshop@faber-castell.com.my with the reason of refund.

Kindly send the following details to eshop@faber-castell.com.my:

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