Delivery & Return Policy

Shipping Rates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

West Malaysia: For order below RM100, we charge a flat rate of RM5. Order above RM100 will be entitled to FREE Shipping.


East Malaysia: For order below RM100, we charge a flat rate of RM12. Order above RM150 will be entitled to FREE Shipping.

 

Order Processing & Shipping Time

 

All orders are processed within 1 to 2 working days (excluding weekends and public holidays) after we have received your order.

 

The estimated delivery time is as following:

West Malaysia – 1 to 3 working days

East Malaysia – 5 to 10 working days

 

Order Tracking

 

We use Ninja Van to ship your order for West Malaysia and Teleport for East Malaysia.

 

Once your order has been processed, we will send you a separate email with the tracking number provided. Please allow 48 hours for the tracking information to become available.

 

You may track the order via the link here.

 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at eshop@faber-castell.com.my with your name and order number, and we will look into it for you.

 

Self Pickup / In Store Pick Up

 

Unfortunately, we do not provide self pick up and in-store pick up at the moment.

 

Refunds, Returns, and Exchanges

 

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

 

In the event your order arrives damaged in any way, please email us as soon as possible at eshop@faber-castell.com.my with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at eshop@faber-castell.com.my.

 

For more details about refunds and returns, please visit our refund policy.