Frequently Asked Questions
Where do you deliver to?
We deliver our products within the entire Malaysia.
How much do you charge for delivery?
West Malaysia: For order below RM80, we charge a flat rate of RM5. Order above RM80 will be entitled to FREE Shipping.
East Malaysia: For order below RM80, we charge a flat rate of RM13. Order above RM80 will be entitled to FREE Shipping.
Which courier service do you use?
We use Ninja Van or DHL E-commerce to ship your order.
How long do you take to deliver my order?
We process and dispatch your order within 1 to 2 working days upon receiving your order.
The estimated delivery time is as follow, subject to the courier service and your location:
West Malaysia: 1 to 3 working days
East Malaysia: 5 to 10 working days
However, there could be a minor delay during the promotional period due to high order volume.
Where can I track my order?
You will receive an email notification that includes a tracking number from us when your order is shipped. Kindly click the tracking number and it will redirect you to a separate page to track your package.
Please allow 48 hours for the tracking information to become available.
Alternatively, you may track the order here.
Can I cancel my order and request for a refund?
Once you received the shipping email notification from us, it means we have shipped your order and no longer able to cancel it.
We have a refund policy in place on damaged or missing items. Kindly refer to our Refund Policy.
What should I do if the item that I received is damaged or incorrect?
Please drop us an email at email@example.com with your order details and pictures of the damaged goods. We will respond within two working days and offer a replacement, otherwise a full refund of the purchase price if the item is no longer available.
Please be noted that all requests must be made within 21 days from your ordering date.
I have registered for an online event / workshop. When will I receive the participation link?
We will send the link within 2 working days prior to the date of the event / workshop via email. In the case you do not see the email, kindly find your junk or spam folder.
How can I request for a pen engraving?
Only selected products will be available for pen engraving.
Kindly send the following details to firstname.lastname@example.org:
Your Text (Limited to 12 characters):
Font Type (Arial/ Times New Roman/ Verdana):
It may takes up to 3 working days extra to ship your item.