Data Protection Declaration

Introduction

The following statements explain the terms of Faber-Castell Malaysia regarding the collection and processing of your personal data by Faber-Castell Malaysia. We are committed to protecting your personal data and ensuring compliance with all applicable personal data protection laws and regulations in Malaysia.

Your Consent

By providing your personal data to Faber-Castell Malaysia, you acknowledge that you have read, understood, and accepted the statements herein. You consent to the processing of your personal data by Faber-Castell Malaysia as described in this statement. If you provide personal data about third parties, you confirm that you have obtained the necessary consent from them for the processing of their data. If you are under 18 years of age, please obtain your parent or guardian’s consent before submitting your personal data to Faber-Castell Malaysia.

Notice and Choice Principle Statement

3.1 Faber-Castell Malaysia may collect personal data from you in the course of your dealings with us or for the purposes of our business activities. Personal data may include, but is not limited to:

  • Name, identity card or passport number
  • Preferred name, date of birth, and gender
  • Contact number, residential address, email address
  • Nationality, race, and occupation
  • Bank account details or credit card information
  • Information about family members (name, date of birth, etc.)
  • Company or business-related information (name, registration number, etc.)
  • Personal interest, health information, and any other necessary data

3.2 The personal data you provide may be processed for the following purposes:

(a) To enter into and manage contractual transactions with you and/or your company
(b) To provide products or services to you and/or your company
(c) To communicate with you and/or your company
(d) To administer customer relationship management procedures
(e) To inform you about our activities, products, events, and services
(f) To provide you with information about third-party products, services, or events that may interest you
(g) To process your registration for events, conferences, or workshops, including using your participation in publicity materials
(h) To facilitate payment for our services or products
(i) To conduct research, surveys, and statistical analysis
(j) To respond to inquiries or complaints
(k) For security reasons, including the use of CCTV
(l) To comply with legal or regulatory obligations
(m) For employee recruitment purposes
(n) For internal record-keeping
(o) For other lawful business activities of Faber-Castell Malaysia.

3.3 Your personal data may be disclosed to the following categories of third parties:

(a) Faber-Castell Malaysia’s subsidiaries and affiliates
(b) Suppliers, vendors, contractors, service providers, or business partners
(c) Financial institutions and payment processors
(d) Government ministries, agencies, statutory bodies, or selected third parties
(e) Auditors, consultants, accountants, lawyers, or other professional advisers
(f) Enforcement and regulatory authorities, as required by law
(g) Any person or organization we are legally required to disclose your data to
(h) Directors or shareholders of Faber-Castell Malaysia.

3.4 Personal data processed by Faber-Castell Malaysia is typically collected directly from you or through third parties who have a relationship with us.

3.5 Your personal data is necessary for Faber-Castell Malaysia to carry out the stated purposes. Failure to provide your personal data may result in:

(a) Our inability to administer contractual relationships with you
(b) Our inability to provide you with information on activities, products, and services
(c) Our inability to provide you with relevant updates or opportunities.

3.6 You have the right to request access to, and correction of, your personal data. You may also request to limit the processing of your personal data. To do so, kindly submit a written request to Faber-Castell Malaysia using the contact details provided in section 7 below. An administrative fee may be charged for processing such requests.

3.7 If you have any inquiries or complaints regarding your personal data, please contact us at the postal or email address specified in section 7 below.

Security of Your Personal Data

Faber-Castell Malaysia implements appropriate security measures to safeguard your personal data, ensuring compliance with the applicable data protection laws. If necessary for data storage or processing, we may transfer your data to third-party service providers, both within and outside Malaysia, ensuring that they apply similar security measures.

Changes to This Statement

This statement may be updated from time to time. We recommend that you review this webpage regularly to stay informed about any changes.

Discrepancies

In the event of any discrepancies between the English and Malay versions of this statement, the English version shall prevail.

Contact Us

If you have any questions about this statement, you may contact us at:

A.W. Faber-Castell (M) Sdn. Bhd.
Postal Address: No. 9, Jalan TP 2, Taman Perindustrian Uep, 47600 Subang Jaya, Selangor
General Info:
info@faber-castell.com.my

Marketing & E-commerce Order:
eshop@faber-castell.com.my

Phone: +603 8024 6363