Frequently Asked Questions (B2B Wholesale)

What is B2B Online Store?

Faber-Castell B2B Online Store is a separate store dedicated to those who are looking to make bulk purchase every month with a special rate.

 

Who is eligible to use B2B Online Store?

If you are a retailer/ reseller / corporate / startup / art centre / tuition centres / teachers, you will be eligible to apply an account for B2B Online Store.

 

What is the rate that I will be getting?

We are offering the rate with the following category:

  • Retailer / Reseller / Corporate / Startup: 30% Off RRP
  • Art Centre / Tuition Centre / Teachers: 20% Off RRP

 

Is there a minimum purchase required?

Yes, there is a minimum purchase of RM300 required for every order.

 

Do you provide credit term?

Unfortunately, we do not provide credit term at the moment. All orders must be paid before delivery via our online payment service. You may use any of the following payment method:

  • Debit / Credit Card
  • FPX Online Banking
  • E-wallet

 

Where do you deliver to?

We deliver our products within the entire Malaysia.


 
How much do you charge for delivery?

There will be no delivery charges for B2B Wholesale.


 
Which courier service do you use?

We use DHL express to ship your order.


How long do you take to deliver my order?

We process and dispatch your order within 1 to 2 working days upon receiving your order. The estimated delivery time is as follow, subject to the courier service and your location:
  • West Malaysia: 1 to 3 working days
  • East Malaysia: 5 to 10 working days

 
Where can I track my order?

You will receive an email notification that includes a tracking number from us when your order is shipped. Kindly click the tracking number and it will redirect you to a separate page to track your package.

Please allow 48 hours for the tracking information to become available.

Alternatively, you may track the order here.


 
Can I cancel my order and request for a refund?

Once you received the shipping email notification from us, it means we have shipped your order and no longer able to cancel it.

We have a refund policy in place on damaged or missing items. Kindly refer to our Refund Policy.


 
What should I do if the item that I received is damaged or incorrect?

Please drop us an email at eshop@faber-castell.com.my with your order details and pictures of the damaged goods. We will respond within two working days and offer a replacement, otherwise a full refund of the purchase price if the item is no longer available.

Please be noted that all requests must be made within 21 days from your ordering date.


How do I register an account?

Kindly fill up your information with the form here.